Play Fitness & Performance (“Play,” “we,” “us,” or “our”) operates this website and our CrossFit and Hybrid/HYROX training facility located at 55 Denison St, Camperdown NSW 2050.
Our website address is: https://playsydney.com.au
This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. If you have any questions, contact us at train@playsydney.com.au or 0481 977 614.
We collect information in a few different ways:
Information you give us directly
Information collected automatically
Information from third-party bookings and payments
We use the information we collect to:
We do not sell your personal information to third parties.
Cookies
If you visit our website, we may set a small number of cookies to help the site function properly and to understand how visitors use it.
If you contact us via a form on our site, information you enter may be temporarily stored in your browser (cookies) for your convenience if you return to complete it later.
You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
We use Fitbox to manage class bookings, memberships, and attendance. When you book a class, trial, or sign up for membership, your information is stored and processed within Fitbox in accordance with its own privacy policy.
Payment information (e.g. card details) for memberships, trials, and drop-in passes is processed securely by our payment provider. We do not store full card details on our own systems.
Suggested text: If you leave a review of Play (for example, via Google Reviews) or provide a testimonial we display on our website, we may publish your name and comments publicly. Reviews displayed on our site are pulled directly from Google and are subject to Google’s own privacy and review policies.
If you’d like a testimonial removed from our website, contact us at train@playsydney.com.au.
If you’re photographed or filmed at Play (for example, during classes, events, or for member story content), we’ll only use these images publicly with your consent. If you’d like an image of yourself removed from our website or social media, contact us and we’ll action this promptly.
If you upload images to us (for example, as part of a testimonial), please avoid including images with embedded location data (EXIF GPS), as this data could be extracted by others.
Our website includes embedded content from other services, including:
Embedded content behaves in the same way as if you had visited that website directly. These third parties may collect data about you, use their own cookies, and monitor your interaction with the embedded content — particularly if you’re logged into an account with them (e.g. Instagram or Google). We recommend reviewing their respective privacy policies for details.
We may share your information with:
We only share what’s necessary for these services to function, and we don’t sell your data to third parties for their own marketing purposes.
If you request a password reset for a member account, your IP address may be included in the reset email for security purposes.
You can request deletion of your personal information at any time, subject to any information we’re legally required to keep (e.g. financial records).
You have the right to:
To make a request, contact us at train@playsydney.com.au or 0481 977 614.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, including using secure, reputable third-party platforms (Fitbox, our payment processor, and website hosting) to store and process data.
Some of the third-party services we use (such as Fitbox, our payment processor, email marketing platform, and website hosting) may store or process data outside Australia. These providers are chosen for their security and privacy standards, and your data is handled according to their respective privacy policies.
Website form submissions may also be checked through automated spam detection services.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will reflect the most recent version.
If you have any questions about this Privacy Policy or how we handle your information, get in touch:
Play Fitness & Performance 55 Denison St, Camperdown NSW 2050 Phone: 0481 977 614 Email: train@playsydney.com.au
Choose your membership and we’ll take care of the rest. We’ll confirm your membership and get you set up within 24 hours.
No payment required. We’ll reach out to complete your sign-up and answer any questions.
